1stShine Website Return Policy
Our return policy is designed to ensure your full satisfaction with every purchase. It outlines clear, fair procedures for returns, exchanges, and refunds, helping you resolve issues quickly and confidently, whether you are dealing with damaged items or order adjustments.
Eligibility
Returns are accepted within 30 days of delivery. Items must be unused, uninstalled, and in original condition, including all accessories, manuals, and packaging, to qualify for return or exchange under our policy.
Non-Returnable Items
Custom-made, personalized, or clearance items are non-returnable unless defective. Final sale items and products showing signs of installation or damage due to misuse are also excluded from returns.
Damaged or Incorrect Items
Inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days with photos of the issue, and we will guide you through the resolution process.
Return Process
Contact our customer support with your order number to request a return. We will review your request, provide return instructions, and confirm the return address before you send the item back.
Refunds
Once we receive and inspect your returned item, we will notify you and process the refund to your original payment method. Refunds typically take 3–7 business days to reflect in your account, depending on your bank.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model due to these issues, please contact our support team to arrange a replacement.